Revision of ProtonVPN.log - Flavien's Gists

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==> pf=macOS; os=15.7.7; hw=Mac14,9; pd=ProtonVPN; vn=6.5.1 (3106797.2605011144); id=D2E7FBB9-E532-5A8D-9A71-BDDED737F4E8

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2026-09-10T15:42:47.149Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 443 |

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2026-09-10T15:42:47.149Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 1224 |

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2026-09-10T15:42:47.149Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 4500 |

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2026-09-10T15:42:47.270Z | DEBUG | | Telemetry event scheduled:

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{

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"Event" : "vpn_disconnection",

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"MeasurementGroup" : "vpn.any.connection",

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"Dimensions" : {

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"network_type" : "wifi",

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"vpn_country" : "JP",

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"user_country" : "CN",

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"server" : "JP#166",

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"port" : "88",

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"isp" : "China Unicom",

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"protocol" : "wireguard_udp",

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"vpn_trigger" : "new_connection",

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"outcome" : "success",

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"vpn_status" : "on",

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"user_tier" : "paid",

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"server_features" : "p2p,streaming,ipv6"

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},

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"Values" : {

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"session_length" : 163400

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}

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} |

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2026-09-10T15:42:50.786Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 1224 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:51567->149.50.211.169:1224: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:51567->149.50.211.169:1224: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 443 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:63240->149.50.211.169:443: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:63240->149.50.211.169:443: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 4500 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:59045->149.50.211.169:4500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:59045->149.50.211.169:4500: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 88 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:58413->149.50.211.169:88: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:58413->149.50.211.169:88: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 500 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:51838->149.50.211.169:500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:51838->149.50.211.169:500: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 51820 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:63144->149.50.211.169:51820: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:63144->149.50.211.169:51820: i/o timeout}) |

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2026-09-10T15:42:52.151Z | ERROR | CONN.CONNECT:SCAN | No working port found on Wireguard |

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2026-09-10T15:42:52.151Z | DEBUG | CONN.CONNECT:SCAN | No Wireguard ports responded when trying to get the best port, waiting a bit and trying one more time. |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT | Retrying port selection |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Getting best port for ServerIp(id: "eGclHlqQkEJMlj-Hksl9G6NAobUnqkmjKU6PhOZCWSFzozSIrwYU5YoRm6E6V69CN668Odvvr_IDe4Q7Hf7fpg==", entryIp: Optional("149.50.211.169"), exitIp: "149.50.211.169", domain: "node-sg-34.protonvpn.net", status: 1, label: Optional("19"), x25519PublicKey: Optional("TrhdyC23yM5oNjMN1YCDdqrgrQZpT0ZqFBU4yU8l3D4="), protocolEntries: nil) on WireGuard |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 88 |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 1224 |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 443 |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 51820 |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 4500 |

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2026-09-10T15:42:53.218Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 149.50.211.169 on port 500 |

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2026-09-10T15:42:56.880Z | INFO | OS | applicationDidResignActive |

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2026-09-10T15:42:57.503Z | INFO | OS | applicationDidBecomeActive |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 51820 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:56493->149.50.211.169:51820: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:56493->149.50.211.169:51820: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 500 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:49296->149.50.211.169:500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:49296->149.50.211.169:500: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 443 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:60802->149.50.211.169:443: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:60802->149.50.211.169:443: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 4500 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:58327->149.50.211.169:4500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:58327->149.50.211.169:4500: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 1224 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:49746->149.50.211.169:1224: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:49746->149.50.211.169:1224: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 149.50.211.169 on port 88 (Error: Error Domain=go Code=1 "read udp 10.2.0.2:57780->149.50.211.169:88: i/o timeout" UserInfo={NSLocalizedDescription=read udp 10.2.0.2:57780->149.50.211.169:88: i/o timeout}) |

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2026-09-10T15:42:58.220Z | ERROR | CONN.CONNECT:SCAN | No working port found on Wireguard |

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2026-09-10T15:42:58.220Z | DEBUG | CONN.CONNECT:SCAN | No Wireguard ports responded even on second attempt, returning ports at random |

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2026-09-10T15:42:58.220Z | INFO | CONN.CONNECT | Connecting with wireGuard(Domain.WireGuardTransport.udp) to SG#238 via Optional("149.50.211.169"):[500, 88, 443, 4500, 51820, 1224] |

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2026-09-10T15:42:58.224Z | INFO | USER_CERT | Using existing vpn authentication keys |

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2026-09-10T15:42:58.227Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.udp)"}

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2026-09-10T15:42:58.227Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

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2026-09-10T15:42:58.227Z | INFO | LOCAL_AGENT:LOG | LocalAgent: closing |

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2026-09-10T15:42:58.227Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Disconnected |

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2026-09-10T15:42:58.227Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to disconnected |

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2026-09-10T15:42:58.227Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in disconnected state |

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2026-09-10T15:42:58.304Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

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2026-09-10T15:42:58.671Z | DEBUG | PROTOCOL | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

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2026-09-10T15:42:58.671Z | DEBUG | PROTOCOL | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

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2026-09-10T15:42:58.864Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnecting from: 45.87.213.210 | {"oldState":"VPN state - Connected to: 45.87.213.210","state":"VPN state - Disconnecting from: 45.87.213.210","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp))"}

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2026-09-10T15:42:59.054Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"state":"VPN state - Disconnected","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp))","oldState":"VPN state - Disconnecting from: 45.87.213.210"}

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2026-09-10T15:42:59.054Z | INFO | CONN.CONNECT | About to start connection process |

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2026-09-10T15:42:59.054Z | DEBUG | LOCAL_AGENT | Disconnecting Local agent |

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2026-09-10T15:42:59.054Z | DEBUG | LOCAL_AGENT | Stopping status monitoring. WasMonitoring: true |

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2026-09-10T15:42:59.263Z | INFO | CONN.CONNECT | Creating connection configuration |

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2026-09-10T15:42:59.577Z | INFO | SYSEX | Credentials set result (wg): success |

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2026-09-10T15:42:59.577Z | INFO | CONN.CONNECT | Configuring connection |

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2026-09-10T15:42:59.588Z | INFO | CONN.CONNECT | Loading connection configuration |

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2026-09-10T15:42:59.588Z | INFO | CONN.CONNECT | Starting VPN tunnel |

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2026-09-10T15:42:59.600Z | DEBUG | CONN | Server change observer received status | {"connection":"<NETunnelProviderSession: 0x6000004b3020>","status":"connecting","requestId":"AE94FA5A-2915-4E5F-8B0F-611FE123092E"}

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2026-09-10T15:42:59.600Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connecting to: 149.50.211.169 | {"currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp))","state":"VPN state - Connecting to: 149.50.211.169","oldState":"VPN state - Disconnected"}

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2026-09-10T15:42:59.733Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

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2026-09-10T15:42:59.733Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

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2026-09-10T15:42:59.733Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

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2026-09-10T15:42:59.741Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

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2026-09-10T15:42:59.772Z | ERROR | NET:RESPONSE | Request failed | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","method":"POST","error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSUnderlyingError=0x6000028aca50 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028ac720 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}"}

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2026-09-10T15:42:59.772Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x6000028aca50 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028ac720 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

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"LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>"

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), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked} |

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2026-09-10T15:42:59.772Z | INFO | USER_CERT | Cert refresh failed due to network error Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x6000028aca50 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028ac720 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

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"LocalDataTask <A446A509-BA42-43E6-9F33-B8A726112B10>.<52>"

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), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}. Retrying in 15 seconds. |

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2026-09-10T15:42:59.772Z | WARN | TELEMETRY | Failed to send scheduled telemetry events, leaving in storage: ["MeasurementGroup": "vpn.any.connection", "EventInfo": [["Event": vpn_disconnection, "Dimensions": {

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isp = "China Unicom";

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"network_type" = wifi;

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outcome = failure;

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port = 443;

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protocol = "wireguard_tls";

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server = "JP#166";

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"server_features" = "p2p,streaming,ipv6";

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"user_country" = CN;

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"user_tier" = paid;

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"vpn_country" = JP;

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"vpn_status" = on;

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"vpn_trigger" = "new_connection";

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}, "Values": {

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"session_length" = 88271;

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}, "MeasurementGroup": vpn.any.connection], ["Dimensions": {

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isp = "China Unicom";

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"network_type" = wifi;

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outcome = success;

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port = 88;

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protocol = "wireguard_udp";

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server = "JP#166";

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"server_features" = "p2p,streaming,ipv6";

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"user_country" = CN;

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"user_tier" = paid;

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"vpn_country" = JP;

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"vpn_status" = off;

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"vpn_trigger" = quick;

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}, "Values": {

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"time_to_connection" = 19908;

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}, "Event": vpn_connection, "MeasurementGroup": vpn.any.connection], ["MeasurementGroup": vpn.any.connection, "Event": vpn_disconnection, "Values": {

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"session_length" = 163400;

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}, "Dimensions": {

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isp = "China Unicom";

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"network_type" = wifi;

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outcome = success;

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port = 88;

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protocol = "wireguard_udp";

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server = "JP#166";

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"server_features" = "p2p,streaming,ipv6";

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"user_country" = CN;

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"user_tier" = paid;

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"vpn_country" = JP;

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"vpn_status" = on;

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"vpn_trigger" = "new_connection";

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}]]] |

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2026-09-10T15:42:59.773Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

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2026-09-10T15:42:59.791Z | DEBUG | CONN | Server change observer received status | {"status":"connected","connection":"<NETunnelProviderSession: 0x6000004b3020>","requestId":"AE94FA5A-2915-4E5F-8B0F-611FE123092E"}

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2026-09-10T15:42:59.791Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connected to: 149.50.211.169 | {"state":"VPN state - Connected to: 149.50.211.169","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp))","oldState":"VPN state - Connecting to: 149.50.211.169"}

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2026-09-10T15:42:59.796Z | DEBUG | USER_CERT | Loading stored vpn authentication data |

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2026-09-10T15:42:59.796Z | INFO | USER_CERT:NEW_CERT | Stored vpn authentication certificate is expired (2026-09-10 15:30:31 +0000), the local agent will connect but certificate refresh will be needed |

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2026-09-10T15:42:59.797Z | DEBUG | LOCAL_AGENT | Local agent connecting to node-sg-34.protonvpn.net with connectivity set to true | {"config":"LocalAgentConfiguration(hostname: \"node-sg-34.protonvpn.net\", features: Domain.VPNConnectionFeatures(netshield: Domain.NetShieldType.level2, vpnAccelerator: false, bouncing: Optional(\"19\"), natType: Domain.NATType.strictNAT, safeMode: nil, portForwarding: Optional(false)))"}

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2026-09-10T15:42:59.797Z | DEBUG | LOCAL_AGENT | NetShield level: level2, should monitor stats: true |

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2026-09-10T15:42:59.797Z | DEBUG | LOCAL_AGENT | Starting status request background timer |

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2026-09-10T15:42:59.797Z | INFO | LOCAL_AGENT:LOG | LocalAgent: Connect |

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2026-09-10T15:42:59.797Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Connecting |

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2026-09-10T15:42:59.797Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to connecting |

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2026-09-10T15:42:59.797Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in connecting state |

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2026-09-10T15:42:59.797Z | INFO | LOCAL_AGENT:LOG | LocalAgent: establishing tls connection... |

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2026-09-10T15:42:59.798Z | DEBUG | CONN.CONNECT | Showing state as Loading connection info because local agent not connected yet |

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2026-09-10T15:42:59.798Z | INFO | CONN | NAT port mapping service stopped |

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2026-09-10T15:42:59.798Z | DEBUG | NET | Request started | {"url":"http:\/\/protonstatus.com\/vpn_status","method":"GET"}

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2026-09-10T15:42:59.799Z | DEBUG | API | Disabling DoH while connected to VPN |

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2026-09-10T15:42:59.805Z | DEBUG | CONN.CONNECT | Showing state as Loading connection info because local agent not connected yet |

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2026-09-10T15:43:04.616Z | INFO | OS | applicationDidResignActive |

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2026-09-10T15:43:04.800Z | INFO | LOCAL_AGENT:LOG | LocalAgent connection error: (*net.OpError) dial tcp 10.2.0.1:65432: i/o timeout |

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2026-09-10T15:43:04.800Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to ServerUnreachable |

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2026-09-10T15:43:04.800Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to serverUnreachable |

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2026-09-10T15:43:04.800Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in serverUnreachable state |

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2026-09-10T15:43:04.800Z | INFO | LOCAL_AGENT:LOG | Local agent retry in 0.26488242s |

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2026-09-10T15:43:05.066Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Connecting |

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2026-09-10T15:43:05.066Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to connecting |

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2026-09-10T15:43:05.066Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in connecting state |

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2026-09-10T15:43:05.066Z | INFO | LOCAL_AGENT:LOG | LocalAgent: establishing tls connection... |

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2026-09-10T15:43:06.970Z | INFO | OS | applicationDidBecomeActive |

163

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2026-09-10T15:43:10.068Z | INFO | LOCAL_AGENT:LOG | LocalAgent connection error: (*net.OpError) dial tcp 10.2.0.1:65432: i/o timeout |

164

+

2026-09-10T15:43:10.068Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to ServerUnreachable |

165

+

2026-09-10T15:43:10.068Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to serverUnreachable |

166

+

2026-09-10T15:43:10.068Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in serverUnreachable state |

167

+

2026-09-10T15:43:10.068Z | INFO | LOCAL_AGENT:LOG | Local agent retry in 1.138214496s |

168

+

2026-09-10T15:43:11.208Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Connecting |

169

+

2026-09-10T15:43:11.209Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to connecting |

170

+

2026-09-10T15:43:11.209Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in connecting state |

171

+

2026-09-10T15:43:11.209Z | INFO | LOCAL_AGENT:LOG | LocalAgent: establishing tls connection... |

172

+

2026-09-10T15:43:14.774Z | DEBUG | USER_CERT | Checking if vpn authentication certificate refresh is needed |

173

+

2026-09-10T15:43:14.780Z | INFO | USER_CERT | Using existing vpn authentication keys |

174

+

2026-09-10T15:43:14.786Z | INFO | USER_CERT | Certificate has expired or should be refreshed | {"validUntil":"2026-09-10 15:30:31 +0000","refreshTime":"2026-09-10 09:30:31 +0000"}

175

+

2026-09-10T15:43:14.786Z | DEBUG | USER_CERT:NEW_CERT | Asking backend API for new vpn authentication certificate |

176

+

2026-09-10T15:43:14.786Z | DEBUG | NET | Request started | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","method":"POST"}

177

+

2026-09-10T15:43:16.211Z | INFO | LOCAL_AGENT:LOG | LocalAgent connection error: (*net.OpError) dial tcp 10.2.0.1:65432: i/o timeout |

178

+

2026-09-10T15:43:16.211Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to ServerUnreachable |

179

+

2026-09-10T15:43:16.211Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to serverUnreachable |

180

+

2026-09-10T15:43:16.211Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in serverUnreachable state |

181

+

2026-09-10T15:43:16.211Z | INFO | LOCAL_AGENT:LOG | Local agent retry in 4.970576467s |

182

+

2026-09-10T15:43:16.397Z | INFO | OS | applicationDidResignActive |

183

+

2026-09-10T15:43:21.183Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Connecting |

184

+

2026-09-10T15:43:21.183Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to connecting |

185

+

2026-09-10T15:43:21.183Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in connecting state |

186

+

2026-09-10T15:43:21.183Z | INFO | LOCAL_AGENT:LOG | LocalAgent: establishing tls connection... |

187

+

2026-09-10T15:43:24.625Z | INFO | OS | applicationDidBecomeActive |

188

+

2026-09-10T15:43:26.187Z | INFO | LOCAL_AGENT:LOG | LocalAgent connection error: (*net.OpError) dial tcp 10.2.0.1:65432: i/o timeout |

189

+

2026-09-10T15:43:26.187Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to ServerUnreachable |

190

+

2026-09-10T15:43:26.187Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to serverUnreachable |

191

+

2026-09-10T15:43:26.188Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in serverUnreachable state |

192

+

2026-09-10T15:43:26.188Z | INFO | LOCAL_AGENT:LOG | Local agent retry in 22.47208219s |

193

+

2026-09-10T15:43:27.634Z | DEBUG | PROTOCOL | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

194

+

2026-09-10T15:43:27.895Z | INFO | OS | applicationDidResignActive |

195

+

2026-09-10T15:43:48.660Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Connecting |

196

+

2026-09-10T15:43:48.660Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to connecting |

197

+

2026-09-10T15:43:48.660Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in connecting state |

198

+

2026-09-10T15:43:48.661Z | INFO | LOCAL_AGENT:LOG | LocalAgent: establishing tls connection... |

199

+

2026-09-10T15:43:50.605Z | INFO | OS | applicationDidBecomeActive |

200

+

2026-09-10T15:43:53.662Z | INFO | LOCAL_AGENT:LOG | LocalAgent connection error: (*net.OpError) dial tcp 10.2.0.1:65432: i/o timeout |

201

+

2026-09-10T15:43:53.662Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to ServerUnreachable |

202

+

2026-09-10T15:43:53.662Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to serverUnreachable |

203

+

2026-09-10T15:43:53.662Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in serverUnreachable state |

204

+

2026-09-10T15:43:53.663Z | INFO | LOCAL_AGENT:LOG | Local agent retry in 57.415548153s |

205

+

2026-09-10T15:43:53.901Z | INFO | UI | Showing alert: ReconnectOnSettingsChangeAlert |

206

+

2026-09-10T15:43:55.017Z | INFO | | Submitting request <OSSystemExtensionActivationRequest: 0x6000028706c0> for ch.protonvpn.mac.WireGuard-Extension |

207

+

2026-09-10T15:43:55.059Z | DEBUG | | Deinit request AEE6516E-66EE-425D-8DDC-FE163DBB2E97 for ch.protonvpn.mac.WireGuard-Extension |

208

+

2026-09-10T15:43:55.059Z | DEBUG | SYSEX | Finished installation with results: [LegacyCommon.SystemExtensionType.wireGuard: Swift.Result<LegacyCommon.SystemExtensionInstallationSuccess, LegacyCommon.SystemExtensionInstallationFailure>.success(LegacyCommon.SystemExtensionInstallationSuccess.upgraded)] |

209

+

2026-09-10T15:43:55.177Z | INFO | CONN.CONNECT:TRIGGER | New protocol set to wireGuard(Domain.WireGuardTransport.tls). VPN will reconnect. |

210

+

2026-09-10T15:43:55.177Z | INFO | CONN.DISCONNECT | VPN disconnect started |

211

+

2026-09-10T15:43:55.179Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.udp)"}

212

+

2026-09-10T15:43:55.179Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

213

+

2026-09-10T15:43:55.179Z | INFO | LOCAL_AGENT:LOG | LocalAgent: closing |

214

+

2026-09-10T15:43:55.179Z | INFO | LOCAL_AGENT:STATE_CHANGE | Local agent shared library state reported as changed to Disconnected |

215

+

2026-09-10T15:43:55.179Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Local agent state changed to disconnected |

216

+

2026-09-10T15:43:55.179Z | DEBUG | LOCAL_AGENT:STATE_CHANGE | Not checking features in disconnected state |

217

+

2026-09-10T15:43:55.261Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

218

+

2026-09-10T15:43:55.618Z | INFO | SYSEX | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

219

+

2026-09-10T15:43:55.802Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"oldState":"VPN state - Connected to: 149.50.211.169","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp))","state":"VPN state - Disconnected"}

220

+

2026-09-10T15:43:55.802Z | DEBUG | LOCAL_AGENT | Disconnecting Local agent |

221

+

2026-09-10T15:43:55.803Z | DEBUG | LOCAL_AGENT | Stopping status monitoring. WasMonitoring: true |

222

+

2026-09-10T15:43:55.809Z | INFO | CONN | NAT port mapping service stopped |

223

+

2026-09-10T15:43:55.810Z | DEBUG | API | Re-enabling DoH while disconnected from VPN |

224

+

2026-09-10T15:43:56.905Z | INFO | PERSISTENCE | Selecting server | {"order":"fastest","filters":"[|country=SG, |requires:[[]],excludes:[[\"secureCore\"]], |protocols:[WireGuardTLS], |maxTier=2, |notMaintenance]","connectionRequest":"ConnectionRequest(id: 88AC17BB-3468-4E79-A18B-C44500690ABC, serverType: Standard, connectionType: CommonNetworking.ConnectionRequestType.country(\"SG\", CommonNetworking.CountryConnectionRequestType.fastest), connectionProtocol: Stealth, netShieldType: Domain.NetShieldType.level2, natType: Domain.NATType.strictNAT, safeMode: nil, portForwarding: Optional(false), profileId: nil, profileName: nil, trigger: Optional(Domain.UserInitiatedVPNChange.VPNTrigger.map))"}

225

+

2026-09-10T15:43:56.912Z | DEBUG | CONN.CONNECT | Server selected: SG#238 (node-sg-34.protonvpn.net, load: 39) |

226

+

2026-09-10T15:43:56.916Z | INFO | CONN | Initiating connection timeout with id: 91427588-41E6-49EC-9A01-275FD3C55EF4 |

227

+

2026-09-10T15:43:56.916Z | INFO | CONN | NAT port mapping service stopped |

228

+

2026-09-10T15:43:56.917Z | INFO | CONN.CONNECT | Selected ServerIp(id: "eGclHlqQkEJMlj-Hksl9G6NAobUnqkmjKU6PhOZCWSFzozSIrwYU5YoRm6E6V69CN668Odvvr_IDe4Q7Hf7fpg==", entryIp: Optional("149.50.211.169"), exitIp: "149.50.211.169", domain: "node-sg-34.protonvpn.net", status: 1, label: Optional("19"), x25519PublicKey: Optional("TrhdyC23yM5oNjMN1YCDdqrgrQZpT0ZqFBU4yU8l3D4="), protocolEntries: nil) as server ip for node-sg-34.protonvpn.net |

229

+

2026-09-10T15:43:56.917Z | INFO | CONN.CONNECT | Connecting with wireGuard(Domain.WireGuardTransport.tls) to SG#238 via Optional("149.50.211.169"):[443] |

230

+

2026-09-10T15:43:57.013Z | INFO | USER_CERT | Using existing vpn authentication keys |

231

+

2026-09-10T15:43:57.016Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.udp)"}

232

+

2026-09-10T15:43:57.016Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

233

+

2026-09-10T15:43:57.039Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: connecting, error: Error(localizedDescription: "Ignoring connecting event, wasn\'t connected before") |

234

+

2026-09-10T15:43:57.209Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

235

+

2026-09-10T15:43:57.210Z | INFO | CONN.CONNECT | About to start connection process |

236

+

2026-09-10T15:43:57.211Z | INFO | CONN.CONNECT | Creating connection configuration |

237

+

2026-09-10T15:43:57.519Z | INFO | SYSEX | Credentials set result (wg): success |

238

+

2026-09-10T15:43:57.519Z | INFO | CONN.CONNECT | Configuring connection |

239

+

2026-09-10T15:43:57.529Z | INFO | CONN.CONNECT | Loading connection configuration |

240

+

2026-09-10T15:43:57.529Z | INFO | CONN.CONNECT | Starting VPN tunnel |

241

+

2026-09-10T15:43:57.538Z | DEBUG | CONN | Server change observer received status | {"requestId":"88AC17BB-3468-4E79-A18B-C44500690ABC","connection":"<NETunnelProviderSession: 0x600000473ed0>","status":"connecting"}

242

+

2026-09-10T15:43:57.538Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connecting to: 149.50.211.169 | {"currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","state":"VPN state - Connecting to: 149.50.211.169","oldState":"VPN state - Disconnected"}

243

+

2026-09-10T15:43:57.739Z | WARN | TELEMETRY | Failed to send telemetry event: ConnectionEvent(measurementGroup: "vpn.any.connection", event: Telemetry.ConnectionEvent.Event.vpnConnection(timeToConnection: 12.638815999031067), dimensions: Telemetry.ConnectionDimensions(outcome: Telemetry.ConnectionDimensions.Outcome.success, userTier: Telemetry.ConnectionDimensions.UserTier.paid, vpnStatus: Telemetry.CommonTelemetryDimensions.VPNStatus.off, vpnTrigger: Domain.UserInitiatedVPNChange.VPNTrigger.map, networkType: Telemetry.ConnectionDimensions.NetworkType.wifi, serverFeatures: ["p2p", "streaming", "ipv6"], vpnCountry: "SG", userCountry: "CN", protocol: Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp), server: "SG#238", port: "500", isp: "China Unicom", isServerFree: false)) with error: The internet connection appears to be offline., saving to storage. |

244

+

2026-09-10T15:43:57.740Z | DEBUG | | Telemetry event scheduled:

245

+

{

246

+

"Values" : {

247

+

"time_to_connection" : 12638

248

+

},

249

+

"MeasurementGroup" : "vpn.any.connection",

250

+

"Event" : "vpn_connection",

251

+

"Dimensions" : {

252

+

"protocol" : "wireguard_udp",

253

+

"server_features" : "p2p,streaming,ipv6",

254

+

"isp" : "China Unicom",

255

+

"server" : "SG#238",

256

+

"network_type" : "wifi",

257

+

"user_tier" : "paid",

258

+

"port" : "500",

259

+

"vpn_country" : "SG",

260

+

"vpn_status" : "off",

261

+

"vpn_trigger" : "map",

262

+

"user_country" : "CN",

263

+

"outcome" : "success"

264

+

}

265

+

} |

266

+

2026-09-10T15:43:57.740Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

267

+

2026-09-10T15:44:14.941Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

268

+

2026-09-10T15:44:25.740Z | DEBUG | APP | Refresh timer tick | {"task":"(Function)"}

269

+

2026-09-10T15:44:26.341Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

270

+

2026-09-10T15:44:26.944Z | INFO | CONN | Connection timeout finished for id: 91427588-41E6-49EC-9A01-275FD3C55EF4 |

271

+

2026-09-10T15:44:26.944Z | INFO | CONN.CONNECT | Connection attempt timed out |

272

+

2026-09-10T15:44:26.944Z | INFO | CONN.CONNECT | Stop preparing connection |

273

+

2026-09-10T15:44:26.944Z | INFO | CONN | NAT port mapping service stopped |

274

+

2026-09-10T15:44:26.948Z | INFO | CONN.DISCONNECT | VPN disconnect started |

275

+

2026-09-10T15:44:26.949Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

276

+

2026-09-10T15:44:26.949Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

277

+

2026-09-10T15:44:27.080Z | DEBUG | | Telemetry event scheduled:

278

+

{

279

+

"Values" : {

280

+

"session_length" : 87171

281

+

},

282

+

"MeasurementGroup" : "vpn.any.connection",

283

+

"Event" : "vpn_disconnection",

284

+

"Dimensions" : {

285

+

"outcome" : "failure",

286

+

"protocol" : "wireguard_udp",

287

+

"vpn_country" : "SG",

288

+

"user_tier" : "paid",

289

+

"network_type" : "wifi",

290

+

"vpn_status" : "on",

291

+

"user_country" : "CN",

292

+

"server" : "SG#238",

293

+

"port" : "500",

294

+

"isp" : "China Unicom",

295

+

"vpn_trigger" : "new_connection",

296

+

"server_features" : "p2p,streaming,ipv6"

297

+

}

298

+

} |

299

+

2026-09-10T15:44:27.154Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

300

+

2026-09-10T15:44:27.167Z | DEBUG | CONN | Server change observer received status | {"status":"disconnecting","connection":"<NETunnelProviderSession: 0x600000473ed0>","requestId":"88AC17BB-3468-4E79-A18B-C44500690ABC"}

301

+

2026-09-10T15:44:27.692Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnecting from: 149.50.211.169 | {"oldState":"VPN state - Connecting to: 149.50.211.169","state":"VPN state - Disconnecting from: 149.50.211.169","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))"}

302

+

2026-09-10T15:44:27.693Z | INFO | CONN | NAT port mapping service stopped |

303

+

2026-09-10T15:44:27.806Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnecting, error: Error(localizedDescription: "Ignoring the `disconnecting` status") |

304

+

2026-09-10T15:44:30.808Z | ERROR | NET:RESPONSE | Request failed | {"error":"Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x60000289cd50 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <3FF0458C-5E95-4161-8599-289BD240F94F>.<100>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <3FF0458C-5E95-4161-8599-289BD240F94F>.<100>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=http:\/\/protonstatus.com\/vpn_status, NSErrorFailingURLKey=http:\/\/protonstatus.com\/vpn_status, _kCFStreamErrorDomainKey=4}","method":"GET","url":"http:\/\/protonstatus.com\/vpn_status"}

305

+

2026-09-10T15:44:30.808Z | ERROR | UI | Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x60000289cd50 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <3FF0458C-5E95-4161-8599-289BD240F94F>.<100>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

306

+

"LocalDataTask <3FF0458C-5E95-4161-8599-289BD240F94F>.<100>"

307

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=http://protonstatus.com/vpn_status, NSErrorFailingURLKey=http://protonstatus.com/vpn_status, _kCFStreamErrorDomainKey=4} |

308

+

2026-09-10T15:44:35.838Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

309

+

2026-09-10T15:44:35.838Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

310

+

2026-09-10T15:44:35.838Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

311

+

2026-09-10T15:44:35.854Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

312

+

2026-09-10T15:44:35.858Z | ERROR | NET:RESPONSE | Request failed | {"error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, NSUnderlyingError=0x6000028eb5a0 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028eb570 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=4}}}","method":"POST","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate"}

313

+

2026-09-10T15:44:35.858Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, NSUnderlyingError=0x6000028eb5a0 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028eb570 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

314

+

"LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>"

315

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}} |

316

+

2026-09-10T15:44:35.858Z | INFO | USER_CERT | Cert refresh failed due to network error Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, NSUnderlyingError=0x6000028eb5a0 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x6000028eb570 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

317

+

"LocalDataTask <0B0B7EF2-6FB5-48C4-84D5-0A6687CB4CEC>.<55>"

318

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}}. Retrying in 11 seconds. |

319

+

2026-09-10T15:44:46.357Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

320

+

2026-09-10T15:44:46.357Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

321

+

2026-09-10T15:44:46.357Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

322

+

2026-09-10T15:44:46.372Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

323

+

2026-09-10T15:44:46.375Z | WARN | TELEMETRY | Failed to send telemetry event: ConnectionEvent(measurementGroup: "vpn.any.connection", event: Telemetry.ConnectionEvent.Event.vpnConnection(timeToConnection: 68.66508400440216), dimensions: Telemetry.ConnectionDimensions(outcome: Telemetry.ConnectionDimensions.Outcome.success, userTier: Telemetry.ConnectionDimensions.UserTier.paid, vpnStatus: Telemetry.CommonTelemetryDimensions.VPNStatus.off, vpnTrigger: Domain.UserInitiatedVPNChange.VPNTrigger.auto, networkType: Telemetry.ConnectionDimensions.NetworkType.wifi, serverFeatures: ["p2p", "streaming", "ipv6"], vpnCountry: "SG", userCountry: "CN", protocol: Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.udp), server: "SG#238", port: "500", isp: "China Unicom", isServerFree: false)) with error: The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, saving to storage. |

324

+

2026-09-10T15:44:46.376Z | DEBUG | | Telemetry event scheduled:

325

+

{

326

+

"MeasurementGroup" : "vpn.any.connection",

327

+

"Values" : {

328

+

"time_to_connection" : 68665

329

+

},

330

+

"Event" : "vpn_connection",

331

+

"Dimensions" : {

332

+

"server" : "SG#238",

333

+

"outcome" : "success",

334

+

"vpn_trigger" : "auto",

335

+

"user_country" : "CN",

336

+

"server_features" : "p2p,streaming,ipv6",

337

+

"user_tier" : "paid",

338

+

"vpn_country" : "SG",

339

+

"protocol" : "wireguard_udp",

340

+

"vpn_status" : "off",

341

+

"port" : "500",

342

+

"isp" : "China Unicom",

343

+

"network_type" : "wifi"

344

+

}

345

+

} |

346

+

2026-09-10T15:44:46.376Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

347

+

2026-09-10T15:44:46.863Z | DEBUG | USER_CERT | Checking if vpn authentication certificate refresh is needed |

348

+

2026-09-10T15:44:46.868Z | INFO | USER_CERT | Using existing vpn authentication keys |

349

+

2026-09-10T15:44:46.871Z | INFO | USER_CERT | Certificate has expired or should be refreshed | {"validUntil":"2026-09-10 15:30:31 +0000","refreshTime":"2026-09-10 09:30:31 +0000"}

350

+

2026-09-10T15:44:46.871Z | DEBUG | USER_CERT:NEW_CERT | Asking backend API for new vpn authentication certificate |

351

+

2026-09-10T15:44:46.871Z | DEBUG | NET | Request started | {"method":"POST","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate"}

352

+

2026-09-10T15:44:47.178Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"state":"VPN state - Disconnected","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","oldState":"VPN state - Disconnecting from: 149.50.211.169"}

353

+

2026-09-10T15:44:47.179Z | INFO | CONN | NAT port mapping service stopped |

354

+

2026-09-10T15:44:47.191Z | DEBUG | CONN | Server change observer received status | {"requestId":"88AC17BB-3468-4E79-A18B-C44500690ABC","connection":"<NETunnelProviderSession: 0x600000473ed0>","status":"disconnected"}

355

+

2026-09-10T15:44:47.290Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnected, error: Error(localizedDescription: "Ignoring disconnected event, was previously disconnected") |

356

+

2026-09-10T15:44:51.385Z | INFO | OS | applicationDidResignActive |

357

+

2026-09-10T15:44:55.983Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

358

+

2026-09-10T15:44:55.984Z | INFO | OS | applicationDidBecomeActive |

359

+

2026-09-10T15:44:55.987Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

360

+

2026-09-10T15:44:57.594Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

361

+

2026-09-10T15:44:57.599Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

362

+

2026-09-10T15:44:59.502Z | INFO | PERSISTENCE | Selecting server | {"connectionRequest":"ConnectionRequest(id: 61745839-4EBE-45BF-8630-64294FE32208, serverType: Standard, connectionType: CommonNetworking.ConnectionRequestType.country(\"VN\", CommonNetworking.CountryConnectionRequestType.fastest), connectionProtocol: Smart, netShieldType: Domain.NetShieldType.off, natType: Domain.NATType.strictNAT, safeMode: nil, portForwarding: nil, profileId: nil, profileName: nil, trigger: nil)","order":"fastest","filters":"[|country=VN, |requires:[[]],excludes:[[\"secureCore\"]], |protocols:[WireGuardTLS], |maxTier=2, |notMaintenance]"}

363

+

2026-09-10T15:44:59.504Z | DEBUG | CONN.CONNECT | Server selected: VN#3 (node-vn-01.protonvpn.net, load: 35) |

364

+

2026-09-10T15:44:59.513Z | INFO | CONN | Initiating connection timeout with id: 89D3B35D-AABA-409E-BAEA-E5A5EE91FA27 |

365

+

2026-09-10T15:44:59.513Z | INFO | CONN | NAT port mapping service stopped |

366

+

2026-09-10T15:44:59.514Z | INFO | CONN.CONNECT | Selected ServerIp(id: "xCF5_OX-sDZjSqPb8l9vRSURgZfN7dgCYEYKc1_SZxYuZ2PtoR024y81ogDtdzx9VjWHfoph3iyKTg3aPyyDIw==", entryIp: Optional("188.214.152.226"), exitIp: "188.214.152.226", domain: "node-vn-01.protonvpn.net", status: 1, label: Optional("2"), x25519PublicKey: Optional("NfKOMtk2fuDycbQXv36yk5mfdgDA8/8SN6amCdFrKxQ="), protocolEntries: nil) as server ip for node-vn-01.protonvpn.net |

367

+

2026-09-10T15:44:59.514Z | INFO | CONN.CONNECT | Connecting with wireGuard(Domain.WireGuardTransport.tls) to VN#3 via Optional("188.214.152.226"):[443] |

368

+

2026-09-10T15:44:59.601Z | INFO | USER_CERT | Using existing vpn authentication keys |

369

+

2026-09-10T15:44:59.603Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

370

+

2026-09-10T15:44:59.603Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

371

+

2026-09-10T15:44:59.626Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: connecting, error: Error(localizedDescription: "Ignoring connecting event, wasn\'t connected before") |

372

+

2026-09-10T15:44:59.772Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

373

+

2026-09-10T15:44:59.773Z | INFO | CONN.CONNECT | About to start connection process |

374

+

2026-09-10T15:44:59.773Z | INFO | CONN.CONNECT | Creating connection configuration |

375

+

2026-09-10T15:44:59.982Z | DEBUG | PROTOCOL | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

376

+

2026-09-10T15:45:00.003Z | INFO | SYSEX | Credentials set result (wg): success |

377

+

2026-09-10T15:45:00.003Z | INFO | CONN.CONNECT | Configuring connection |

378

+

2026-09-10T15:45:00.014Z | INFO | CONN.CONNECT | Loading connection configuration |

379

+

2026-09-10T15:45:00.014Z | INFO | CONN.CONNECT | Starting VPN tunnel |

380

+

2026-09-10T15:45:00.021Z | DEBUG | CONN | Server change observer received status | {"connection":"<NETunnelProviderSession: 0x6000004a4f00>","status":"connecting","requestId":"7920E163-28F4-42EE-82EC-49B0ADC68514"}

381

+

2026-09-10T15:45:00.021Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connecting to: 188.214.152.226 | {"state":"VPN state - Connecting to: 188.214.152.226","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","oldState":"VPN state - Disconnected"}

382

+

2026-09-10T15:45:00.133Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

383

+

2026-09-10T15:45:00.133Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

384

+

2026-09-10T15:45:00.133Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

385

+

2026-09-10T15:45:00.140Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

386

+

2026-09-10T15:45:00.185Z | ERROR | NET:RESPONSE | Request failed | {"method":"POST","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","error":"Error Domain=NSURLErrorDomain Code=-1009 \"The internet connection appears to be offline.\" UserInfo={_kCFStreamErrorCodeKey=50, NSUnderlyingError=0x600002876400 {Error Domain=kCFErrorDomainCFNetwork Code=-1009 \"(null)\" UserInfo={_kCFStreamErrorDomainKey=1, _kCFStreamErrorCodeKey=50, _NSURLErrorVPNInactiveFailureKey=true, _NSURLErrorNWPathKey=satisfiable (Network Agent [domain: NetworkExtension, type: VPN, description: VPN: ProtonVPN, uuid: B50159A5-A949-4EBF-B5DC-4BA4C6BB5386, flags: d] VPN is inactive), interface: en0[802.11], ipv4, dns, uses cell}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>\"\n), NSLocalizedDescription=The internet connection appears to be offline., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=1}"}

387

+

2026-09-10T15:45:00.185Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=NSURLErrorDomain Code=-1009 "The internet connection appears to be offline." UserInfo={_kCFStreamErrorCodeKey=50, NSUnderlyingError=0x600002876400 {Error Domain=kCFErrorDomainCFNetwork Code=-1009 "(null)" UserInfo={_kCFStreamErrorDomainKey=1, _kCFStreamErrorCodeKey=50, _NSURLErrorVPNInactiveFailureKey=true, _NSURLErrorNWPathKey=satisfiable (Network Agent [domain: NetworkExtension, type: VPN, description: VPN: ProtonVPN, uuid: B50159A5-A949-4EBF-B5DC-4BA4C6BB5386, flags: d] VPN is inactive), interface: en0[802.11], ipv4, dns, uses cell}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

388

+

"LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>"

389

+

), NSLocalizedDescription=The internet connection appears to be offline., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=1} |

390

+

2026-09-10T15:45:00.185Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

391

+

2026-09-10T15:45:00.185Z | ERROR | APP | RefreshAccount error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

392

+

2026-09-10T15:45:00.185Z | ERROR | USER_CERT | Failed to refresh certificate through API: Error Domain=NSURLErrorDomain Code=-1009 "The internet connection appears to be offline." UserInfo={_kCFStreamErrorCodeKey=50, NSUnderlyingError=0x600002876400 {Error Domain=kCFErrorDomainCFNetwork Code=-1009 "(null)" UserInfo={_kCFStreamErrorDomainKey=1, _kCFStreamErrorCodeKey=50, _NSURLErrorVPNInactiveFailureKey=true, _NSURLErrorNWPathKey=satisfiable (Network Agent [domain: NetworkExtension, type: VPN, description: VPN: ProtonVPN, uuid: B50159A5-A949-4EBF-B5DC-4BA4C6BB5386, flags: d] VPN is inactive), interface: en0[802.11], ipv4, dns, uses cell}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

393

+

"LocalDataTask <CC1DB9B0-7809-4CA2-AFD0-056B3E98BE26>.<61>"

394

+

), NSLocalizedDescription=The internet connection appears to be offline., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=1}. Will retry in 80.0 seconds. |

395

+

2026-09-10T15:45:00.185Z | INFO | USER_CERT | Certificate refresh timer invalidated |

396

+

2026-09-10T15:45:00.185Z | INFO | USER_CERT | Timer setup for 2026-09-10 15:46:20 +0000 |

397

+

2026-09-10T15:45:06.659Z | INFO | UI | Showing alert: ReconnectOnSmartProtocolChangeAlert |

398

+

2026-09-10T15:45:07.746Z | INFO | | Submitting request <OSSystemExtensionActivationRequest: 0x600002a3aa00> for ch.protonvpn.mac.WireGuard-Extension |

399

+

2026-09-10T15:45:07.782Z | DEBUG | | Deinit request 24BA2436-D17D-441F-8AA9-B12F189602B1 for ch.protonvpn.mac.WireGuard-Extension |

400

+

2026-09-10T15:45:07.782Z | DEBUG | SYSEX | Finished installation with results: [LegacyCommon.SystemExtensionType.wireGuard: Swift.Result<LegacyCommon.SystemExtensionInstallationSuccess, LegacyCommon.SystemExtensionInstallationFailure>.success(LegacyCommon.SystemExtensionInstallationSuccess.upgraded)] |

401

+

2026-09-10T15:45:07.787Z | INFO | CONN.CONNECT:TRIGGER | Connection will restart after VPN feature change | {"feature":"smartProtocol"}

402

+

2026-09-10T15:45:07.787Z | INFO | CONN.DISCONNECT | VPN disconnect started |

403

+

2026-09-10T15:45:07.787Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

404

+

2026-09-10T15:45:07.787Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

405

+

2026-09-10T15:45:07.806Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

406

+

2026-09-10T15:45:07.821Z | DEBUG | CONN | Server change observer received status | {"connection":"<NETunnelProviderSession: 0x6000004a4f00>","requestId":"7920E163-28F4-42EE-82EC-49B0ADC68514","status":"disconnecting"}

407

+

2026-09-10T15:45:08.351Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnecting from: 188.214.152.226 | {"state":"VPN state - Disconnecting from: 188.214.152.226","oldState":"VPN state - Connecting to: 188.214.152.226","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))"}

408

+

2026-09-10T15:45:08.351Z | INFO | CONN.CONNECT | Stop preparing connection |

409

+

2026-09-10T15:45:08.355Z | INFO | CONN.DISCONNECT | VPN disconnect started |

410

+

2026-09-10T15:45:08.355Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

411

+

2026-09-10T15:45:08.355Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

412

+

2026-09-10T15:45:08.559Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

413

+

2026-09-10T15:45:16.565Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

414

+

2026-09-10T15:45:16.566Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

415

+

2026-09-10T15:45:16.566Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

416

+

2026-09-10T15:45:16.582Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

417

+

2026-09-10T15:45:16.584Z | ERROR | API:RESPONSE | Couldn't parse user's ip location response | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

418

+

2026-09-10T15:45:16.585Z | DEBUG | NET | Request started | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/logicals?WithState=1&WithTranslations&WithEntriesForProtocols=IKEv2,WireGuardUDP,WireGuardTCP,WireGuardTLS","condition":"Optional(CommonNetworking.RequestCondition.ifModifiedSince(date: \"Mon, 07 Sep 2026 16:44:14 GMT\"))","method":"GET"}

419

+

2026-09-10T15:45:17.623Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

420

+

2026-09-10T15:45:17.623Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

421

+

2026-09-10T15:45:17.623Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

422

+

2026-09-10T15:45:17.624Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

423

+

2026-09-10T15:45:17.624Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

424

+

2026-09-10T15:45:17.624Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

425

+

2026-09-10T15:45:17.640Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

426

+

2026-09-10T15:45:17.652Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

427

+

2026-09-10T15:45:17.660Z | WARN | TELEMETRY | Failed to send scheduled telemetry events, leaving in storage: ["MeasurementGroup": "vpn.any.connection", "EventInfo": [["MeasurementGroup": vpn.any.connection, "Dimensions": {

428

+

isp = "China Unicom";

429

+

"network_type" = wifi;

430

+

outcome = success;

431

+

port = 500;

432

+

protocol = "wireguard_udp";

433

+

server = "SG#238";

434

+

"server_features" = "p2p,streaming,ipv6";

435

+

"user_country" = CN;

436

+

"user_tier" = paid;

437

+

"vpn_country" = SG;

438

+

"vpn_status" = off;

439

+

"vpn_trigger" = map;

440

+

}, "Event": vpn_connection, "Values": {

441

+

"time_to_connection" = 12638;

442

+

}], ["MeasurementGroup": vpn.any.connection, "Values": {

443

+

"session_length" = 87171;

444

+

}, "Event": vpn_disconnection, "Dimensions": {

445

+

isp = "China Unicom";

446

+

"network_type" = wifi;

447

+

outcome = failure;

448

+

port = 500;

449

+

protocol = "wireguard_udp";

450

+

server = "SG#238";

451

+

"server_features" = "p2p,streaming,ipv6";

452

+

"user_country" = CN;

453

+

"user_tier" = paid;

454

+

"vpn_country" = SG;

455

+

"vpn_status" = on;

456

+

"vpn_trigger" = "new_connection";

457

+

}]]] |

458

+

2026-09-10T15:45:17.661Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

459

+

2026-09-10T15:45:27.834Z | DEBUG | CONN | Server change observer received status | {"connection":"<NETunnelProviderSession: 0x6000004a4f00>","status":"disconnected","requestId":"7920E163-28F4-42EE-82EC-49B0ADC68514"}

460

+

2026-09-10T15:45:27.834Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"state":"VPN state - Disconnected","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","oldState":"VPN state - Disconnecting from: 188.214.152.226"}

461

+

2026-09-10T15:45:27.834Z | INFO | CONN | NAT port mapping service stopped |

462

+

2026-09-10T15:45:27.937Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnected, error: Error(localizedDescription: "Ignoring disconnected event, was previously disconnected") |

463

+

2026-09-10T15:45:36.304Z | INFO | OS | applicationDidResignActive |

464

+

2026-09-10T15:45:36.804Z | INFO | OS | applicationDidBecomeActive |

465

+

2026-09-10T15:45:37.913Z | DEBUG | CONN.CONNECT:TRIGGER | Connect requested by selecting Quick connect |

466

+

2026-09-10T15:45:37.913Z | INFO | CONN.CONNECT | Using default QC request, user has no QC profile set |

467

+

2026-09-10T15:45:37.917Z | INFO | PERSISTENCE | Selecting server | {"connectionRequest":"ConnectionRequest(id: 7C500BEA-2AD5-4F21-95E2-FBB2E39A19F7, serverType: Standard, connectionType: CommonNetworking.ConnectionRequestType.fastest, connectionProtocol: Smart, netShieldType: Domain.NetShieldType.level2, natType: Domain.NATType.strictNAT, safeMode: nil, portForwarding: Optional(false), profileId: nil, profileName: nil, trigger: Optional(Domain.UserInitiatedVPNChange.VPNTrigger.quick))","filters":"[|requires:[[]],excludes:[[\"secureCore\"]], |protocols:[WireGuardUDP, WireGuardTCP, WireGuardTLS], |maxTier=2, |notMaintenance]","order":"fastestGatewaysLast"}

468

+

2026-09-10T15:45:37.995Z | DEBUG | CONN.CONNECT | Server selected: CN#36 (node-cn-01.protonvpn.net, load: 6) |

469

+

2026-09-10T15:45:38.001Z | INFO | CONN | Initiating connection timeout with id: 05B76C93-3F5D-451E-8CFB-AE378F2F4683 |

470

+

2026-09-10T15:45:38.001Z | INFO | CONN | NAT port mapping service stopped |

471

+

2026-09-10T15:45:38.002Z | INFO | CONN.CONNECT | Selected ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) as server ip for node-cn-01.protonvpn.net |

472

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Wireguard will be used for Smart Protocol checks |

473

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Wireguard TCP will be used for Smart Protocol checks |

474

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Wireguard TLS will be used for Smart Protocol checks |

475

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Determining best protocol for ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) |

476

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking Stealth availability for ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) |

477

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard (TCP) availability for ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) |

478

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) |

479

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 1224 |

480

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 4500 |

481

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 443 |

482

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 51820 |

483

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 500 |

484

+

2026-09-10T15:45:38.002Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 88 |

485

+

2026-09-10T15:45:38.087Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: connecting, error: Error(localizedDescription: "Ignoring connecting event, wasn\'t connected before") |

486

+

2026-09-10T15:45:38.422Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

487

+

2026-09-10T15:45:43.005Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 500 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:59522->135.136.62.2:500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:59522->135.136.62.2:500: i/o timeout}) |

488

+

2026-09-10T15:45:43.004Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 443 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:58363->135.136.62.2:443: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:58363->135.136.62.2:443: i/o timeout}) |

489

+

2026-09-10T15:45:43.004Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 88 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:55678->135.136.62.2:88: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:55678->135.136.62.2:88: i/o timeout}) |

490

+

2026-09-10T15:45:43.005Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 1224 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:54162->135.136.62.2:1224: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:54162->135.136.62.2:1224: i/o timeout}) |

491

+

2026-09-10T15:45:43.005Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 4500 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:63728->135.136.62.2:4500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:63728->135.136.62.2:4500: i/o timeout}) |

492

+

2026-09-10T15:45:43.005Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 51820 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:57834->135.136.62.2:51820: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:57834->135.136.62.2:51820: i/o timeout}) |

493

+

2026-09-10T15:45:44.069Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) |

494

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 51820 |

495

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 443 |

496

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 500 |

497

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 4500 |

498

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 88 |

499

+

2026-09-10T15:45:44.070Z | DEBUG | CONN.CONNECT:SCAN | Checking WireGuard availability for 135.136.62.2 on port 1224 |

500

+

2026-09-10T15:45:47.005Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

501

+

2026-09-10T15:45:47.697Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

502

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 500 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:50393->135.136.62.2:500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:50393->135.136.62.2:500: i/o timeout}) |

503

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 443 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:52621->135.136.62.2:443: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:52621->135.136.62.2:443: i/o timeout}) |

504

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 1224 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:60799->135.136.62.2:1224: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:60799->135.136.62.2:1224: i/o timeout}) |

505

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 88 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:63345->135.136.62.2:88: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:63345->135.136.62.2:88: i/o timeout}) |

506

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 4500 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:53790->135.136.62.2:4500: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:53790->135.136.62.2:4500: i/o timeout}) |

507

+

2026-09-10T15:45:49.072Z | ERROR | CONN.CONNECT:SCAN | WireGuard NOT available for 135.136.62.2 on port 51820 (Error: Error Domain=go Code=1 "read udp 192.168.71.72:55242->135.136.62.2:51820: i/o timeout" UserInfo={NSLocalizedDescription=read udp 192.168.71.72:55242->135.136.62.2:51820: i/o timeout}) |

508

+

2026-09-10T15:45:49.073Z | DEBUG | CONN.CONNECT:SCAN | Best protocol for 135.136.62.2 is wireGuard(Domain.WireGuardTransport.tls) with ports [443] |

509

+

2026-09-10T15:45:49.073Z | INFO | CONN.CONNECT | Connecting with wireGuard(Domain.WireGuardTransport.tls) to CN#36 via Optional("135.136.62.2"):[443] |

510

+

2026-09-10T15:45:49.077Z | INFO | USER_CERT | Using existing vpn authentication keys |

511

+

2026-09-10T15:45:49.084Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

512

+

2026-09-10T15:45:49.084Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

513

+

2026-09-10T15:45:49.191Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

514

+

2026-09-10T15:45:49.194Z | INFO | CONN.CONNECT | About to start connection process |

515

+

2026-09-10T15:45:49.194Z | INFO | CONN.CONNECT | Creating connection configuration |

516

+

2026-09-10T15:45:49.401Z | INFO | SYSEX | Credentials set result (wg): success |

517

+

2026-09-10T15:45:49.401Z | INFO | CONN.CONNECT | Configuring connection |

518

+

2026-09-10T15:45:49.409Z | INFO | CONN.CONNECT | Loading connection configuration |

519

+

2026-09-10T15:45:49.410Z | INFO | CONN.CONNECT | Starting VPN tunnel |

520

+

2026-09-10T15:45:49.417Z | DEBUG | CONN | Server change observer received status | {"requestId":"7C500BEA-2AD5-4F21-95E2-FBB2E39A19F7","status":"connecting","connection":"<NETunnelProviderSession: 0x60000041b250>"}

521

+

2026-09-10T15:45:49.417Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connecting to: 135.136.62.2 | {"currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","oldState":"VPN state - Disconnected","state":"VPN state - Connecting to: 135.136.62.2"}

522

+

2026-09-10T15:45:49.560Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

523

+

2026-09-10T15:45:49.560Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

524

+

2026-09-10T15:45:49.560Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

525

+

2026-09-10T15:45:49.567Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

526

+

2026-09-10T15:46:07.406Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

527

+

2026-09-10T15:46:07.406Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

528

+

2026-09-10T15:46:07.406Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

529

+

2026-09-10T15:46:07.423Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

530

+

2026-09-10T15:46:07.427Z | ERROR | NET:RESPONSE | Request failed | {"code":"-1","error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSUnderlyingError=0x600002850990 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002852fd0 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <275389D6-FB96-42C8-AA07-98E369727C1C>.<63>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <275389D6-FB96-42C8-AA07-98E369727C1C>.<63>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/logicals?WithState=1&WithTranslations&WithEntriesForProtocols=IKEv2,WireGuardUDP,WireGuardTCP,WireGuardTLS, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/logicals?WithState=1&WithTranslations&WithEntriesForProtocols=IKEv2,WireGuardUDP,WireGuardTCP,WireGuardTLS, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/logicals?WithState=1&WithTranslations&WithEntriesForProtocols=IKEv2,WireGuardUDP,WireGuardTCP,WireGuardTLS","method":"GET"}

531

+

2026-09-10T15:46:07.427Z | ERROR | API | Failed to refresh server information | {"error":"CommonVpnErrorDomain 0x4650454c"}

532

+

2026-09-10T15:46:07.984Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

533

+

2026-09-10T15:46:07.984Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

534

+

2026-09-10T15:46:07.984Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

535

+

2026-09-10T15:46:08.000Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

536

+

2026-09-10T15:46:08.004Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

537

+

2026-09-10T15:46:08.083Z | INFO | CONN | Connection timeout finished for id: 05B76C93-3F5D-451E-8CFB-AE378F2F4683 |

538

+

2026-09-10T15:46:08.083Z | INFO | CONN.CONNECT | Connection attempt timed out |

539

+

2026-09-10T15:46:08.083Z | INFO | CONN.CONNECT | Stop preparing connection |

540

+

2026-09-10T15:46:08.083Z | INFO | CONN | NAT port mapping service stopped |

541

+

2026-09-10T15:46:08.086Z | INFO | CONN.DISCONNECT | VPN disconnect started |

542

+

2026-09-10T15:46:08.087Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

543

+

2026-09-10T15:46:08.087Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

544

+

2026-09-10T15:46:08.216Z | DEBUG | | Telemetry event scheduled:

545

+

{

546

+

"Dimensions" : {

547

+

"user_tier" : "paid",

548

+

"vpn_country" : "CN",

549

+

"vpn_trigger" : "quick",

550

+

"network_type" : "wifi",

551

+

"user_country" : "CN",

552

+

"server" : "CN#36",

553

+

"port" : "443",

554

+

"protocol" : "wireguard_tls",

555

+

"isp" : "China Unicom",

556

+

"outcome" : "failure",

557

+

"server_features" : "p2p,streaming,ipv6",

558

+

"vpn_status" : "off"

559

+

},

560

+

"Values" : {

561

+

"time_to_connection" : 30128

562

+

},

563

+

"Event" : "vpn_connection",

564

+

"MeasurementGroup" : "vpn.any.connection"

565

+

} |

566

+

2026-09-10T15:46:08.288Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

567

+

2026-09-10T15:46:08.300Z | DEBUG | CONN | Server change observer received status | {"status":"disconnecting","requestId":"7C500BEA-2AD5-4F21-95E2-FBB2E39A19F7","connection":"<NETunnelProviderSession: 0x60000041b250>"}

568

+

2026-09-10T15:46:08.825Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnecting from: 135.136.62.2 | {"state":"VPN state - Disconnecting from: 135.136.62.2","oldState":"VPN state - Connecting to: 135.136.62.2","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))"}

569

+

2026-09-10T15:46:08.825Z | INFO | CONN | NAT port mapping service stopped |

570

+

2026-09-10T15:46:08.935Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnecting, error: Error(localizedDescription: "Ignoring the `disconnecting` status") |

571

+

2026-09-10T15:46:11.160Z | INFO | CONN | NAT port mapping service stopped |

572

+

2026-09-10T15:46:11.161Z | INFO | CONN.DISCONNECT | VPN disconnect started |

573

+

2026-09-10T15:46:11.162Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

574

+

2026-09-10T15:46:11.162Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

575

+

2026-09-10T15:46:11.353Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

576

+

2026-09-10T15:46:20.188Z | DEBUG | USER_CERT | Checking if vpn authentication certificate refresh is needed |

577

+

2026-09-10T15:46:20.189Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

578

+

2026-09-10T15:46:20.191Z | INFO | USER_CERT | Using existing vpn authentication keys |

579

+

2026-09-10T15:46:20.193Z | INFO | USER_CERT | Certificate has expired or should be refreshed | {"refreshTime":"2026-09-10 09:30:31 +0000","validUntil":"2026-09-10 15:30:31 +0000"}

580

+

2026-09-10T15:46:20.193Z | DEBUG | USER_CERT:NEW_CERT | Asking backend API for new vpn authentication certificate |

581

+

2026-09-10T15:46:20.194Z | DEBUG | NET | Request started | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","method":"POST"}

582

+

2026-09-10T15:46:28.319Z | DEBUG | CONN | Server change observer received status | {"status":"disconnected","connection":"<NETunnelProviderSession: 0x60000041b250>","requestId":"7C500BEA-2AD5-4F21-95E2-FBB2E39A19F7"}

583

+

2026-09-10T15:46:28.319Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"oldState":"VPN state - Disconnecting from: 135.136.62.2","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","state":"VPN state - Disconnected"}

584

+

2026-09-10T15:46:33.034Z | INFO | | Submitting request <OSSystemExtensionActivationRequest: 0x600002b80de0> for ch.protonvpn.mac.WireGuard-Extension |

585

+

2026-09-10T15:46:33.070Z | DEBUG | | Deinit request E5FC31DF-4874-451E-845C-C63AE4788AFD for ch.protonvpn.mac.WireGuard-Extension |

586

+

2026-09-10T15:46:33.070Z | DEBUG | SYSEX | Finished installation with results: [LegacyCommon.SystemExtensionType.wireGuard: Swift.Result<LegacyCommon.SystemExtensionInstallationSuccess, LegacyCommon.SystemExtensionInstallationFailure>.success(LegacyCommon.SystemExtensionInstallationSuccess.upgraded)] |

587

+

2026-09-10T15:46:34.417Z | DEBUG | CONN.CONNECT:TRIGGER | Connect requested by selecting Quick connect |

588

+

2026-09-10T15:46:34.418Z | INFO | CONN.CONNECT | Using default QC request, user has no QC profile set |

589

+

2026-09-10T15:46:34.421Z | INFO | PERSISTENCE | Selecting server | {"connectionRequest":"ConnectionRequest(id: 3F65454A-3673-4FDD-A5B9-5BA2E77ABC84, serverType: Standard, connectionType: CommonNetworking.ConnectionRequestType.fastest, connectionProtocol: Stealth, netShieldType: Domain.NetShieldType.level2, natType: Domain.NATType.strictNAT, safeMode: nil, portForwarding: Optional(false), profileId: nil, profileName: nil, trigger: Optional(Domain.UserInitiatedVPNChange.VPNTrigger.quick))","filters":"[|requires:[[]],excludes:[[\"secureCore\"]], |protocols:[WireGuardTLS], |maxTier=2, |notMaintenance]","order":"fastestGatewaysLast"}

590

+

2026-09-10T15:46:34.506Z | DEBUG | CONN.CONNECT | Server selected: CN#36 (node-cn-01.protonvpn.net, load: 6) |

591

+

2026-09-10T15:46:34.512Z | INFO | CONN | Initiating connection timeout with id: 80610B56-EAAE-4E2A-B50F-6F17E83B668F |

592

+

2026-09-10T15:46:34.512Z | INFO | CONN | NAT port mapping service stopped |

593

+

2026-09-10T15:46:34.513Z | INFO | CONN.CONNECT | Selected ServerIp(id: "H0upgAN4duNJqcoCx91H2VpdbtBLCuYf693bQfKS3TFtilDtTZKI3CqMoAasqYCJNRHY1avV6f0PBRXLICkxPA==", entryIp: Optional("135.136.62.2"), exitIp: "135.136.62.2", domain: "node-cn-01.protonvpn.net", status: 1, label: Optional("35"), x25519PublicKey: Optional("rE6K4G80By8v88VXjn+6+7YCpxzR+RG/9/II5Q7iRgE="), protocolEntries: nil) as server ip for node-cn-01.protonvpn.net |

594

+

2026-09-10T15:46:34.513Z | INFO | CONN.CONNECT | Connecting with wireGuard(Domain.WireGuardTransport.tls) to CN#36 via Optional("135.136.62.2"):[443] |

595

+

2026-09-10T15:46:34.584Z | INFO | USER_CERT | Using existing vpn authentication keys |

596

+

2026-09-10T15:46:34.588Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

597

+

2026-09-10T15:46:34.588Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

598

+

2026-09-10T15:46:34.608Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: connecting, error: Error(localizedDescription: "Ignoring connecting event, wasn\'t connected before") |

599

+

2026-09-10T15:46:34.754Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

600

+

2026-09-10T15:46:34.773Z | INFO | CONN.CONNECT | About to start connection process |

601

+

2026-09-10T15:46:34.773Z | INFO | CONN.CONNECT | Creating connection configuration |

602

+

2026-09-10T15:46:34.967Z | DEBUG | PROTOCOL | XPC connection interrupted for mach service J6S6Q257EK.group.ch.protonvpn.mac.WireGuard-Extension |

603

+

2026-09-10T15:46:34.987Z | INFO | SYSEX | Credentials set result (wg): success |

604

+

2026-09-10T15:46:34.987Z | INFO | CONN.CONNECT | Configuring connection |

605

+

2026-09-10T15:46:34.997Z | INFO | CONN.CONNECT | Loading connection configuration |

606

+

2026-09-10T15:46:34.997Z | INFO | CONN.CONNECT | Starting VPN tunnel |

607

+

2026-09-10T15:46:35.003Z | DEBUG | CONN | Server change observer received status | {"requestId":"3F65454A-3673-4FDD-A5B9-5BA2E77ABC84","connection":"<NETunnelProviderSession: 0x6000004eaee0>","status":"connecting"}

608

+

2026-09-10T15:46:35.003Z | INFO | CONN:CHANGE | VPN update state to VPN state - Connecting to: 135.136.62.2 | {"state":"VPN state - Connecting to: 135.136.62.2","oldState":"VPN state - Disconnected","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))"}

609

+

2026-09-10T15:46:35.131Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

610

+

2026-09-10T15:46:35.131Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

611

+

2026-09-10T15:46:35.131Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

612

+

2026-09-10T15:46:35.138Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

613

+

2026-09-10T15:46:35.152Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

614

+

2026-09-10T15:46:38.108Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

615

+

2026-09-10T15:46:38.705Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

616

+

2026-09-10T15:46:41.705Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

617

+

2026-09-10T15:46:45.928Z | INFO | OS | applicationDidResignActive |

618

+

2026-09-10T15:46:46.498Z | INFO | OS | applicationDidBecomeActive |

619

+

2026-09-10T15:46:50.714Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

620

+

2026-09-10T15:46:58.471Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

621

+

2026-09-10T15:46:58.471Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

622

+

2026-09-10T15:46:58.471Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

623

+

2026-09-10T15:46:58.486Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

624

+

2026-09-10T15:46:59.108Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

625

+

2026-09-10T15:46:59.109Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

626

+

2026-09-10T15:46:59.109Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

627

+

2026-09-10T15:46:59.118Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

628

+

2026-09-10T15:46:59.124Z | WARN | TELEMETRY | Failed to send scheduled telemetry events, leaving in storage: ["MeasurementGroup": "vpn.any.connection", "EventInfo": [["Event": vpn_connection, "Values": {

629

+

"time_to_connection" = 68665;

630

+

}, "Dimensions": {

631

+

isp = "China Unicom";

632

+

"network_type" = wifi;

633

+

outcome = success;

634

+

port = 500;

635

+

protocol = "wireguard_udp";

636

+

server = "SG#238";

637

+

"server_features" = "p2p,streaming,ipv6";

638

+

"user_country" = CN;

639

+

"user_tier" = paid;

640

+

"vpn_country" = SG;

641

+

"vpn_status" = off;

642

+

"vpn_trigger" = auto;

643

+

}, "MeasurementGroup": vpn.any.connection], ["Values": {

644

+

"time_to_connection" = 30128;

645

+

}, "MeasurementGroup": vpn.any.connection, "Event": vpn_connection, "Dimensions": {

646

+

isp = "China Unicom";

647

+

"network_type" = wifi;

648

+

outcome = failure;

649

+

port = 443;

650

+

protocol = "wireguard_tls";

651

+

server = "CN#36";

652

+

"server_features" = "p2p,streaming,ipv6";

653

+

"user_country" = CN;

654

+

"user_tier" = paid;

655

+

"vpn_country" = CN;

656

+

"vpn_status" = off;

657

+

"vpn_trigger" = quick;

658

+

}]]] |

659

+

2026-09-10T15:46:59.125Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

660

+

2026-09-10T15:47:02.105Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

661

+

2026-09-10T15:47:02.105Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

662

+

2026-09-10T15:47:02.105Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

663

+

2026-09-10T15:47:02.120Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

664

+

2026-09-10T15:47:02.124Z | WARN | TELEMETRY | Failed to send telemetry event: ConnectionEvent(measurementGroup: "vpn.any.connection", event: Telemetry.ConnectionEvent.Event.vpnConnection(timeToConnection: 33.19445502758026), dimensions: Telemetry.ConnectionDimensions(outcome: Telemetry.ConnectionDimensions.Outcome.aborted, userTier: Telemetry.ConnectionDimensions.UserTier.paid, vpnStatus: Telemetry.CommonTelemetryDimensions.VPNStatus.off, vpnTrigger: Domain.UserInitiatedVPNChange.VPNTrigger.auto, networkType: Telemetry.ConnectionDimensions.NetworkType.wifi, serverFeatures: ["p2p", "streaming", "ipv6"], vpnCountry: "CN", userCountry: "CN", protocol: Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls), server: "CN#36", port: "443", isp: "China Unicom", isServerFree: false)) with error: The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, saving to storage. |

665

+

2026-09-10T15:47:02.125Z | DEBUG | | Telemetry event scheduled:

666

+

{

667

+

"Values" : {

668

+

"time_to_connection" : 33194

669

+

},

670

+

"Event" : "vpn_connection",

671

+

"Dimensions" : {

672

+

"outcome" : "aborted",

673

+

"vpn_trigger" : "auto",

674

+

"network_type" : "wifi",

675

+

"vpn_country" : "CN",

676

+

"protocol" : "wireguard_tls",

677

+

"port" : "443",

678

+

"isp" : "China Unicom",

679

+

"user_country" : "CN",

680

+

"server" : "CN#36",

681

+

"vpn_status" : "off",

682

+

"server_features" : "p2p,streaming,ipv6",

683

+

"user_tier" : "paid"

684

+

},

685

+

"MeasurementGroup" : "vpn.any.connection"

686

+

} |

687

+

2026-09-10T15:47:02.126Z | DEBUG | TELEMETRY | Error(localizedDescription: "Didn\'t send Business event, feature disabled") |

688

+

2026-09-10T15:47:04.621Z | INFO | CONN | Connection timeout finished for id: 80610B56-EAAE-4E2A-B50F-6F17E83B668F |

689

+

2026-09-10T15:47:04.621Z | INFO | CONN.CONNECT | Connection attempt timed out |

690

+

2026-09-10T15:47:04.621Z | INFO | CONN.CONNECT | Stop preparing connection |

691

+

2026-09-10T15:47:04.621Z | INFO | CONN | NAT port mapping service stopped |

692

+

2026-09-10T15:47:04.624Z | INFO | CONN.DISCONNECT | VPN disconnect started |

693

+

2026-09-10T15:47:04.625Z | DEBUG | CONN | Proceeding with disconnection request immediately | {"currentVpnProtocol":"wireGuard(Domain.WireGuardTransport.tls)"}

694

+

2026-09-10T15:47:04.625Z | INFO | CONN.DISCONNECT | Closing VPN tunnel |

695

+

2026-09-10T15:47:04.751Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnected, error: Error(localizedDescription: "Ignoring disconnected event, was previously disconnected") |

696

+

2026-09-10T15:47:04.823Z | INFO | CONN.CONNECT | On Demand set: Off for WireguardProtocolManager(_create: (Function), _vpnProviderManager: (Function), _vpnProviderManagerAsync: (Function), _logs: (Function)) |

697

+

2026-09-10T15:47:04.835Z | DEBUG | CONN | Server change observer received status | {"status":"disconnecting","connection":"<NETunnelProviderSession: 0x6000004eaee0>","requestId":"3F65454A-3673-4FDD-A5B9-5BA2E77ABC84"}

698

+

2026-09-10T15:47:05.358Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnecting from: 135.136.62.2 | {"state":"VPN state - Disconnecting from: 135.136.62.2","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","oldState":"VPN state - Connecting to: 135.136.62.2"}

699

+

2026-09-10T15:47:05.358Z | INFO | CONN | NAT port mapping service stopped |

700

+

2026-09-10T15:47:05.463Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnecting, error: Error(localizedDescription: "Ignoring the `disconnecting` status") |

701

+

2026-09-10T15:47:11.720Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

702

+

2026-09-10T15:47:11.720Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

703

+

2026-09-10T15:47:11.721Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

704

+

2026-09-10T15:47:11.739Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

705

+

2026-09-10T15:47:11.744Z | ERROR | NET:RESPONSE | Request failed | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","method":"POST","error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSUnderlyingError=0x600002ab6430 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002ab6a90 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}"}

706

+

2026-09-10T15:47:11.744Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x600002ab6430 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002ab6a90 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

707

+

"LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>"

708

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked} |

709

+

2026-09-10T15:47:11.744Z | INFO | USER_CERT | Cert refresh failed due to network error Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x600002ab6430 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002ab6a90 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

710

+

"LocalDataTask <7AD233F4-F17A-49B4-B1A9-8AA2582C7845>.<69>"

711

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}. Retrying in 15 seconds. |

712

+

2026-09-10T15:47:24.853Z | INFO | CONN:CHANGE | VPN update state to VPN state - Disconnected | {"oldState":"VPN state - Disconnecting from: 135.136.62.2","currentProtocol":"Optional(Domain.VpnProtocol.wireGuard(Domain.WireGuardTransport.tls))","state":"VPN state - Disconnected"}

713

+

2026-09-10T15:47:24.854Z | INFO | CONN | NAT port mapping service stopped |

714

+

2026-09-10T15:47:24.866Z | DEBUG | CONN | Server change observer received status | {"requestId":"3F65454A-3673-4FDD-A5B9-5BA2E77ABC84","status":"disconnected","connection":"<NETunnelProviderSession: 0x6000004eaee0>"}

715

+

2026-09-10T15:47:24.964Z | DEBUG | TELEMETRY | No telemetry event triggered for connection change: disconnected, error: Error(localizedDescription: "Ignoring disconnected event, was previously disconnected") |

716

+

2026-09-10T15:47:25.929Z | DEBUG | APP | Refresh timer tick | {"task":"(Function)"}

717

+

2026-09-10T15:47:26.749Z | DEBUG | USER_CERT | Checking if vpn authentication certificate refresh is needed |

718

+

2026-09-10T15:47:26.755Z | INFO | USER_CERT | Using existing vpn authentication keys |

719

+

2026-09-10T15:47:26.757Z | INFO | USER_CERT | Certificate has expired or should be refreshed | {"validUntil":"2026-09-10 15:30:31 +0000","refreshTime":"2026-09-10 09:30:31 +0000"}

720

+

2026-09-10T15:47:26.757Z | DEBUG | USER_CERT:NEW_CERT | Asking backend API for new vpn authentication certificate |

721

+

2026-09-10T15:47:26.758Z | DEBUG | NET | Request started | {"method":"POST","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate"}

722

+

2026-09-10T15:47:28.746Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

723

+

2026-09-10T15:47:34.678Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

724

+

2026-09-10T15:47:49.746Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

725

+

2026-09-10T15:47:49.746Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

726

+

2026-09-10T15:47:49.746Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

727

+

2026-09-10T15:47:49.760Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

728

+

2026-09-10T15:47:49.762Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

729

+

2026-09-10T15:47:55.683Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

730

+

2026-09-10T15:47:55.683Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

731

+

2026-09-10T15:47:55.684Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

732

+

2026-09-10T15:47:55.703Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

733

+

2026-09-10T15:47:56.934Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

734

+

2026-09-10T15:47:56.940Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

735

+

2026-09-10T15:48:10.289Z | INFO | OS | applicationDidResignActive |

736

+

2026-09-10T15:48:17.779Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

737

+

2026-09-10T15:48:17.780Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

738

+

2026-09-10T15:48:17.780Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

739

+

2026-09-10T15:48:17.780Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

740

+

2026-09-10T15:48:17.780Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

741

+

2026-09-10T15:48:17.780Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

742

+

2026-09-10T15:48:17.803Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

743

+

2026-09-10T15:48:17.820Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

744

+

2026-09-10T15:48:17.824Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

745

+

2026-09-10T15:48:17.824Z | ERROR | APP | RefreshAccount error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

746

+

2026-09-10T15:48:17.828Z | ERROR | NET:RESPONSE | Request failed | {"method":"POST","error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSUnderlyingError=0x600002b6f1e0 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002b6fa80 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}","url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate"}

747

+

2026-09-10T15:48:17.828Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x600002b6f1e0 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002b6fa80 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

748

+

"LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>"

749

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked} |

750

+

2026-09-10T15:48:17.828Z | INFO | USER_CERT | Cert refresh failed due to network error Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSUnderlyingError=0x600002b6f1e0 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002b6fa80 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

751

+

"LocalDataTask <E0CD8926-7A7C-42E8-9C47-30C8B548FDE9>.<73>"

752

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}, NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked}. Retrying in 10 seconds. |

753

+

2026-09-10T15:48:25.747Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

754

+

2026-09-10T15:48:27.834Z | DEBUG | USER_CERT | Checking if vpn authentication certificate refresh is needed |

755

+

2026-09-10T15:48:27.836Z | INFO | USER_CERT | Using existing vpn authentication keys |

756

+

2026-09-10T15:48:27.839Z | INFO | USER_CERT | Certificate has expired or should be refreshed | {"validUntil":"2026-09-10 15:30:31 +0000","refreshTime":"2026-09-10 09:30:31 +0000"}

757

+

2026-09-10T15:48:27.839Z | DEBUG | USER_CERT:NEW_CERT | Asking backend API for new vpn authentication certificate |

758

+

2026-09-10T15:48:27.840Z | DEBUG | NET | Request started | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","method":"POST"}

759

+

2026-09-10T15:48:46.242Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

760

+

2026-09-10T15:48:46.243Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

761

+

2026-09-10T15:48:46.243Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

762

+

2026-09-10T15:48:46.270Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

763

+

2026-09-10T15:48:46.274Z | ERROR | API:RESPONSE | clientCredentials error | {"error":"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked"}

764

+

2026-09-10T15:48:58.748Z | DEBUG | CORE | [DoH] Resolving proxy domain — fetching |

765

+

2026-09-10T15:49:19.746Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Cloudflare DoH |

766

+

2026-09-10T15:49:19.747Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Quad9 DoH |

767

+

2026-09-10T15:49:19.747Z | DEBUG | CORE | [DoH] Resolving proxy domain — hit from Google DoH |

768

+

2026-09-10T15:49:19.770Z | DEBUG | CORE | [DoH] Resolving proxy domain — failed |

769

+

2026-09-10T15:49:19.776Z | ERROR | NET:RESPONSE | Request failed | {"url":"https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate","error":"Error Domain=ch.protonvpn.mac Code=111222333 \"The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked\" UserInfo={NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, NSUnderlyingError=0x600002b6d110 {Error Domain=NSURLErrorDomain Code=-1001 \"The request timed out.\" UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002b6fa80 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <0EE75845-13FF-496D-A12E-1E77A55A492C>.<75>, _NSURLErrorRelatedURLSessionTaskErrorKey=(\n \"LocalDataTask <0EE75845-13FF-496D-A12E-1E77A55A492C>.<75>\"\n), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, NSErrorFailingURLKey=https:\/\/vpn-api.proton.me\/vpn\/v1\/certificate, _kCFStreamErrorDomainKey=4}}}","method":"POST"}

770

+

2026-09-10T15:49:19.776Z | ERROR | USER_CERT:REFRESH_ERROR | Failed to get vpn authentication certificate from backend: Error Domain=ch.protonvpn.mac Code=111222333 "The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked" UserInfo={NSLocalizedDescription=The Proton servers are unreachable. It might be caused by wrong network configuration, Proton servers not working or Proton servers being blocked, NSUnderlyingError=0x600002b6d110 {Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x600002b6fa80 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <0EE75845-13FF-496D-A12E-1E77A55A492C>.<75>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

771

+

"LocalDataTask <0EE75845-13FF-496D-A12E-1E77A55A492C>.<75>"

772

+

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=https://vpn-api.proton.me/vpn/v1/certificate, NSErrorFailingURLKey=https://vpn-api.proton.me/vpn/v1/certificate, _kCFStreamErrorDomainKey=4}}} |

flavien / ProtonVPN.log

flavien revised this gist 2 weeks ago. Go to revision